Visitor Services Assistant (Resource Employee)

About the role

The Visitor Services Assistant is responsible for providing outstanding visitor service while working the front-of-house post and exhibition spaces at USC Fisher Museum of Art (75%); assists Operations Manager with facility and security maintenance (25%). The Assistant presents a positive, friendly and enthusiastic attitude to provide a wide range of visitors with an informative, enjoyable and memorable experience. This is a key-holding position.

Essential Duties and Responsibilities

• Actively demonstrates a guest-first attitude through positive attitude, personal service, clear communication, and consistent actions.
• Responsible for opening and closing the Museum.
• Actively tracks museum attendance; promotes exhibitions, group tours, and programs at USC Fisher.
• Maintains conversational knowledge of museum policies, programming and exhibition schedule. Maintains a clean and organized work and gallery space.
• Assists visitors in the capacity of gallery support when required. Shares factual and necessary exhibition related information with visitors.
• Corresponds with colleagues via excellent written and verbal skills. Submits weekly reports to supervisor.
• Escalates any guest service issues, unanswerable questions, or facilities concerns to the Visitor Services Manager and/or Operations Manager.
• Assists with event/program setup and group tour scheduling; coordinates Facilities Department visits with Operations Manager. Performs other duties as assigned.
• Maintains regular Tuesday-Saturday shift, including one late night a week.

Qualifications

• Minimum Education: High school diploma or equivalent
• Minimum Experience: 6 months of retail customer service experience
• Preferred Experience: 1 year of retail customer service experience
• Preferred Expertise: Experience with data entry and inventory in a museum environment. Use of Microsoft Office.