Visitor Experience Team Member

About the role

The Visitor Experience Team Member is a brand advocate and supportive team member responsible for executing all operational functions of our shop, bar, bookable experiences and events. They are responsible for energetically engaging guests and delivering an exceptional experience to all visitors.

Responsibilities

• Energetically greet customers, respond to questions, answer phones and emails, book tours and other experiences, bartend, conduct guided tastings and tours, and support event related operations.
• Consistently deliver outstanding customer service and hospitality while creating memorable experiences for guests.
• Accurately operate cash registers, manage financial transactions, balance drawers, and process shipments.
• Maintain an orderly appearance throughout the sales floor, storage areas, surrounding exterior, and other visitor centre related spaces.
• Follow and execute standard operating procedures for bar and retail for daily setup of indoor and outdoor service, operation, cleaning, restocking, and closing.
• Educate customers on Hudson Whiskey NY and Tuthilltown Spirits Brands, our history and our facility, through tours, tastings, off-site tastings, and other customer engagements.
• Ensure compliance with relevant health, safety, & environment legislation, safe systems of work and documented procedures during all work activities.
• Demonstrate behaviours in line with our diversity and inclusion aim, which is to create and promote a diverse and inclusive culture at William Grant & Sons where ideas, differences and views are respected and where all employees are encouraged to create their own personal legacy.

Requirements

• Must be 21+ years of age.
• Must be able to work weekends (both Saturday and Sunday).
• Strong customer service and hospitality acumen.
• Proficient in verbal and written English language.
• Ability to read, write and effectively communicate with customers, peers and management.
• Ability to work as part of a team and build positive working relationships with team members.
• Embodies a strong work ethic and attention to detail and takes initiative independent of direct supervision.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service and hospitality.
• Values and embodies creativity, excellence, integrity, responsibility, and professionalism.
• Entrepreneurial spirit and passion for the spirits industry, learning, and self-development.
• High school diploma or equivalent.

Physical demands

This position involves constant moving, talking, hearing, listening, reaching, grabbing and standing. Frequently lifting and carrying up to 70 lbs. Frequently work outdoors under different temperatures and elements.

Desirable

• College degree preferred.
• Familiarity with the Hudson Valley and its tourist and hospitality attractions (restaurants, hotels, points of interest, etc.).
• Knowledge of New York State alcohol laws and responsible serving.

This is a part-time role up to 29 hours. The fixed rate of pay for this role is $18.89–$19.57 per hour.