Visitor Experience Associate

About the role

Join our team as a welcoming frontline presence for visitors at the Worcester Art Museum. This part-time, entry-level position offers an opportunity to gain experience in a vibrant museum environment while engaging directly with the public. You will play a key role in shaping each visitor’s journey by greeting guests, answering questions, sharing information about exhibitions and programs, and ensuring a positive experience.

Responsibilities

• Greet visitors and provide information about exhibitions, programs, and memberships.
• Use point-of-sale systems to process admissions, memberships, and donations.
• Assist visitors in understanding Museum policies related to artwork, photography, bags, and food.
• Handle cash transactions and complete basic end-of-shift reconciliation accurately.
• Maintain visitor center materials and spaces.
• Communicate clearly with supervisors and colleagues.

Requirements

• Commitment to outstanding customer service and professionalism.
• Comfort using point-of-sale systems and handling cash/credit card transactions.
• Clear verbal and written communication skills.
• Reliability, regular attendance, and ability to work both independently and collaboratively.
• Weekend availability required; some evening availability may be needed.
• Must be 21 years of age or older.

Pay

Starting rate: $15.50 per hour.

Schedule

Part-time, non-exempt position. Weekend availability is required, with some evening shifts as needed. Priority given to applicants available to work both Saturdays and Sundays consistently.

About WAM

The Worcester Art Museum connects people, communities, and cultures through the experience of art. Our exhibitions tell global stories, spanning thousands of years to contemporary works. The Museum’s collection of nearly 40,000 objects provides a foundation for visitors of all ages to engage with art, artists, and ideas. With strong ties to the local community and the international art world, WAM is an essential cultural venue for Central Massachusetts and beyond.

At WAM, we are committed to building a diverse environment where staff feel a sense of belonging and are valued for their contributions and perspectives. The Museum is an equal opportunity employer.