Visitor Experience Associate

About the role

The International African American Museum (IAAM) is seeking enthusiastic, service-driven Visitor Experience Associates to help create a safe, welcoming, and meaningful experience for every guest. As a frontline ambassador, you will support daily on-site operations, assist visitors throughout the Museum and the African Ancestors Memorial Garden, and ensure each guest feels informed, supported, and inspired.

Responsibilities

• Deliver an exceptional guest experience from arrival to departure
• Engage with visitors, answer questions, and address concerns with professionalism
• Support visitor flow throughout admissions, galleries, and the Memorial Garden
• Operate the point-of-sale system accurately for ticketing, café, and Museum Store purchases
• Handle cash transactions with precision and report any POS issues promptly
• Aid with café operations, including sales and basic preparation
• Maintain care and organization of Museum Store merchandise and property
• Work in both indoor and outdoor locations as assigned
• Support special events, including setup and breakdown
• Collaborate with other departments to ensure smooth operations
• Uphold IAAM policies, procedures, dress code, and attendance standards

Requirements

• Experience in visitor services, hospitality, attractions, museums, or similar environments preferred
• Strong customer service skills, including service recovery and crowd engagement
• Experience with POS, ticketing, or reservation systems preferred
• Excellent verbal, written, and listening communication skills
• Ability to work effectively with the public, staff, and volunteers
• Proficiency with Microsoft Office and basic computer/typing skills
• Dependability and reliable transportation
• Ability to multitask, problem-solve, and stay organized
• Team-oriented mindset and a customer-focused approach
• Fluency in another language is a plus
• Must be 18 years old or older

Physical Requirements

• Ability to work extended hours during busy event periods while remaining calm and professional
• Comfort standing for long periods, walking the building, and climbing stairs
• Ability to work both indoors and outdoors in varying conditions
• Ability to lift and move items up to 25 lbs
• Adaptability to fast-paced, changing environments
• Recognition of safety alerts and response to them