Visitor Experience Associate

About the role

The Visitor Experience Associate (VEA) works to ensure an outstanding experience for all guests of the Biggs Museum of American Art. As part of the Visitor Experience team, this position’s primary function is to interface with the public in a friendly, courteous, and professional manner. VEAs provide visitors with information about the museum and its services and ensure service levels are consistent throughout all touchpoints of the visitor experience. This role requires a strong attention to detail and exceptional interpersonal communication skills.

Responsibilities

• Deliver superior customer service serving as one of the museum’s front-line ambassadors, proactively engaging with visitors and callers to build relationships for the institution
• Become proficient with Agile (Point of Sale software), including sales entry related to admissions, program and event ticket sales, donations, and retail purchases
• Close and balance the daily POS account
• Attend occasional on-site Museum programs and assist with coordination, including but not limited to set-up and tear-down of tables and chairs, decorating, catering support, registration table services, and clean-up
• Observe and maintain awareness of potential security issues
• Process admissions, event tickets, donations, and merchandise sales on a Point of Sale computer system
• Other related duties as assigned

Requirements

• 1+ years of visitor/guest services experience and/or retail sales experience
• Highly energetic, with a positive attitude that is driven, creative, and resourceful
• Professional and personable demeanor; ability to interact effectively and appropriately with diverse groups of colleagues and visitors
• Strong computer and Point of Sale skills, along with the motivation to independently troubleshoot technical issues
• Flexible, with the ability to make thoughtful, independent decisions in a fast-paced environment
• Ability to lift up to 25 lbs. unassisted
• Must work independently with moderate supervision
• Applicant does not need museum experience but must have a desire to work in the art field with a community service-driven mindset

Schedule

This is a part-time position requiring 7–14 hours per week. Each 7-hour shift includes a 30- to 60-minute unpaid lunch period. Extra hours may be required for special event coverage. Actual days and hours of work will be communicated in line with the museum’s regular work scheduling practice.

Pay

$12/hr.