Visitor Engagement & Office Administration Coordinator - Tourism Sarnia-Lambton

About the role

The Visitor Engagement & Office Administration Coordinator is responsible for the daily operation of the Tourism Sarnia-Lambton Visitor Centre and administrative support functions of the organization. This position serves as the first point of contact for visitors, tourism stakeholders and the public, providing exceptional customer service, tourism information, retail sales support and office administration services.

Responsibilities

• Welcome and assist visitors in person, by phone and electronically.
• Provide information regarding attractions, accommodations, restaurants, events, transportation and tourism experiences.
• Distribute visitor guides, maps, brochures and promotional materials.
• Maintain an organized and welcoming visitor centre environment.
• Track visitor statistics and inquiries.
• Maintain visitor information displays and promotional materials.
• Operate point-of-sale system.
• Process retail sales and transactions.
• Reconcile daily sales reports.
• Maintain souvenir and merchandise inventory.
• Absorb and assist with ordering and restocking retail items.
• Monitor retail displays and merchandising.
• Manage incoming calls, emails and general inquiries.
• Cookbook meeting room and facility bookings.
• Maintain office supply inventory.
• Absorb and assist with filing and records management.
• Prepare routine reports and correspondence.
• Support scheduling and administrative functions for staff and management.
• Maintain partner and contact databases.
• Manage brochure inventory and distribution.
• Cookbook tourism literature updates.
• Liaise with tourism operators regarding brochure placement.
• Ensure visitor center displays remain current and accurate.
• Provide logistical support for tourism events and programs when required.
• Absorb and assist with special projects during peak tourism seasons.
• Support visitor services at major tourism events as assigned.

Qualifications

• College Diploma in: Office Administration, Business Administration, Tourism & Hospitality, Customer Service, Related field.
• 2–3 years customer service experience.
• Experience in reception, administration or retail operations.
• Cash handling and POS experience.
• Strong customer service skills.
• Experience working in a tourism, hospitality or visitor services environment is considered an asset.

Skills

• Exceptional customer service.
• Strong verbal communication.
• Organization and attention to detail.
• Microsoft Office proficiency.
• Ability to multitask in a public-facing environment.
• Knowledge of Sarnia-Lambton tourism assets.
• Ability to work occasional evenings and weekends.