Visitor Center Supervisor (Lebanon, KY)

Visitor Center Operations Management

Oversee daily visitor center operations including staffing, scheduling, tours, tastings, cocktail bar operations, bookings, and retail activities. Perform opening and closing responsibilities as needed. Ensure a high-quality guest experience and compliance with all safety, health, and legal requirements.

Team Leadership & Development

• Recruit, train, coach, and develop Visitor Center staff.
• Conduct ongoing training, incentives, and development programs.
• Aid in updates to training materials and onboarding resources.
• Foster a positive, service-focused team culture.

Inventory, Retail & Financial Management

• Manage retail, tour, and bar inventories including ordering, forecasting, reconciliation, and stock control.
• Complete weekly and monthly accounting and reporting requirements.
• Partner with Brand and Marketing teams on merchandise development and retail strategy.

Guest Experience & Brand Representation

• Conduct tours and tastings as needed.
• Represent Limestone Branch brands to consumers, VIP guests, trade partners, and industry visitors.
• Manage guest concerns, complaints, donation requests, and public appearance requests.
• Develop new visitor experiences that support brand-building initiatives.

Business Development & Partnerships

• Coordinate VIP, trade, and special group tours with Sales and Marketing teams.
• Collaborate with Operations to optimize visitor experiences while minimizing production disruptions.
• Monitor industry trends, Kentucky Bourbon Trail activity, and competitive offerings to identify growth opportunities.

Analytics & Consumer Insights

• Analyze visitor feedback, tourism trends, and operational metrics.
• Support forecasting and growth planning initiatives.
• Identify opportunities to improve visitor engagement and key performance indicators.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, Marketing, Retail Management, Tourism, or a related field; or an equivalent combination of education and experience.
• Responsible alcohol service certification, where required.
• Training in hospitality, customer service, retail operations, or tourism management preferred.
• Valid driver's license and ability to travel occasionally for events and brand representation.
• 2–3 years of visitor center, hospitality, tourism, retail, or customer service management experience.
• 2–3 years of experience hiring, training, coaching, and leading employees.
• Experience managing inventory, retail operations, and guest experiences preferred.
• Experience within the spirits, beverage alcohol, tourism, or hospitality industry preferred.
• Strong leadership, coaching, and employee development skills.
• Excellent verbal presentation and public speaking abilities.
• Exceptional customer service and conflict resolution skills.
• Strong organizational, planning, and time management abilities.
• Financial acumen with inventory, forecasting, and reporting experience.
• Ability to analyze data and identify trends and growth opportunities.
• Knowledge of the bourbon industry and Kentucky Bourbon Trail preferred.
• Proficiency in Microsoft Office applications and booking/scheduling software.
• Ability to work independently and collaboratively across departments.
• Ability to work flexible schedules including evenings, weekends, and special events.
• Microsoft Office Suite (Excel, Word, Outlook)
• Tour reservation and scheduling software
• Point-of-sale (POS) systems
• Inventory management systems
• Computer, printer, copier, telephone, and mobile devices
• Retail and bar service equipment

Physical Requirements

• Includes frequently used office equipment, computer software programs, manuals, books, or other written resources, hand tools, power tools, two-way radios, and other tools/equipment/resources.
• Ability to lift up to 25 pounds and stand for extended periods.