Visitor Assistant

Reports To

Director, Education and Guest Services

Responsibilities

• Present a positive, professional image as an ambassador for the Museum.
• Monitor Museum Floor operations during business hours.
• Engage guests in activities and conduct demonstration activities in the STEAM Lab.
• Assist the Floor Staff Manager with ticket sales as needed.
• Notify the Facility Manager of layout or mechanical issues related to guest usage.
• Assist Guests and Volunteers during field trips, senior groups, birthday parties, and special events.
• Maintain a working knowledge of all exhibits and instruct guests about exhibit operations.
• Handle all situations to ensure the safety of Museum guests and the security of facilities, equipment, and supplies.
• Receive, organize, and accompany field‑trip groups as assigned.
• Provide tours and other programs as assigned.
• Lead live programming for public audiences and field trips.
• Keep the Museum, including the gift shop and outdoor park, free of trash and debris.
• Conduct routine maintenance in museum areas as appropriate.
• Perform other duties as assigned and follow all Museum policies and procedures.

Physical Demands and Work Environment

The employee must move independently throughout museum offices and public spaces. The role requires frequent standing, walking, using hands to handle or feel objects, and reaching with hands and arms. Long periods of walking and standing are typical, with occasional kneeling, stooping, and crouching. The employee must occasionally lift or move items over 50 pounds. Noise levels are usually low to moderate, becoming moderate to loud during peak periods. Standard museum and office equipment such as computers, phones, exhibit machinery, and printers/scanners are routinely used.

Terms of Employment

Employment is in accordance with the museum’s work‑day schedule and the current salary range approved by the Board of Directors.

Schedule

The regular work week is Monday – Friday. Evening, night, and weekend hours are required as needed. Participation in special events, evenings, weekends, and holidays may be necessary or mandatory.