Visitor Ambassador, 24 Hour, Evenings

Exemption Status Non-Exempt • Hiring Range $19.74 - $26.96 (final offer may vary based on experience, skills, qualifications, and internal equity) • Schedule: Monday–Friday plus weekends (Saturday and Sunday), 3:00 p–11:30 p, 8-hour shifts • Union: SHARE (State Healthcare and Research Employees) • Possible signing bonus (eligibility confirmed during interview)

About the role

Acts as the customer-service informational resource for patients, families and visitors entering the hospital, collaborating with other departments to ensure patient/customer satisfaction.

Responsibilities

• Greet patients and visitors promptly and courteously, providing accurate information about services and fostering a positive image of UMass Memorial Medical Center.
• Provide basic patient-status information, visiting times and procedures to patients, visitors and callers.
• Produce and distribute standardized directions to UMMMC facilities.
• Follow patient-security and confidentiality procedures.
• Assist with the visitor-management program: screening, data entry, tracking visitor location and temperature checks.
• Use computers to access daily patient schedules, provide appointment information, and reference patient location, admissions, discharges, phone numbers and visitor instructions.
• Manage a high volume of telephone calls regarding patients, visitors, vendors and staff.
• Arrange basic transportation (e.g., taxi) and escorts to assigned areas.
• Monitor lobby visitor activity and notify Security of potential problems.
• Distribute PPE to employees, patients and visitors.

Requirements

• High-school graduate or equivalent.

Qualifications

• At least one year of strong customer-service experience.
• Strong communication skills and proficiency with phones and computers.
• Ability to multitask and prioritize effectively.
• Familiarity with basic medical terminology.