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Jobs · OTHR · Massachusetts

Ambassador - evenings

Massachusetts General Hospital · Boston, MA · 1 mo ago
OTHR$17.71–$24.28/hrFull-time

About the role

Job Summary: 40 hr evenings THIS POSITION IS 100% OUTDOORS!! Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image. Work Location: 15 Parkman Street.

Responsibilities

  • Greet patients, visitors, and staff with a warm and professional demeanor
  • Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
  • Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
  • Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
  • Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
  • Inform patients and visitors about additional hospital services and programs that may benefit them.

Qualifications

  • Education: High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred
  • Experience: Experience in customer service, healthcare preferred
  • Exceptional interpersonal and communication skills, with a strong focus on customer service
  • Ability to handle sensitive situations with empathy and professionalism
  • Strong problem-solving skills and the ability to work under pressure
  • Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks
  • Ability to work collaboratively with diverse teams and departments
  • Physical Requirements: This is a stand on your feet position, no sitting. Outdoor position (all types of weather conditions)

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

Pay Range: $17.71 - $24.28 per hour (Grade 2)

Schedule

Scheduled Weekly Hours: 40; Work Shift: Evening; Employee Type: Regular

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