Visitor Ambassador, 32 Hours, Afternoon

Exemption Status: Non-Exempt

Pay

Hiring Range: $19.74 - $26.96 per hour. The final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule

• Monday through Friday, plus weekends (Saturday and Sunday)
• Scheduled Hours: 12:00 PM – 8:30 PM
• Shift: 4 - Mixed Shift, 8 hours per day
• Hours: 32 per week

This position may have a signing bonus available; eligibility will be confirmed during the interview process.

About the Role

At UMass Memorial Health, everyone is a caregiver—regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where you can build the career you deserve. We are more than 20,000 employees working together as one health system in a relentless pursuit of healing for our patients, community, and each other.

As a Visitor Screening Ambassador, you will act as the customer service and informational resource for patients, families, and visitors as they enter the hospital. You will work collaboratively with other departments to ensure patient and customer satisfaction.

Responsibilities

• Greet patients and visitors promptly and courteously, providing accurate information about services to foster a positive image of UMass Memorial Medical Center.
• Provide patients, visitors, and callers with basic patient status information, visiting times, and procedures.
• Offer standardized directions to UMMMC facilities.
• Ensure procedures for patient security and confidentiality are followed.
• Assist with the visitor management program, including screening, documenting data into the computer, tracking visitor location, and performing temperature checks as needed.
• Utilize computers to access daily patient schedules, sites of service, and provide appointment information.
• Reference patient location, admissions, discharges, phone numbers, and visitor instructions.
• Manage a high volume of telephone calls concerning patients, visitors, vendors, and staff.
• Arrange basic transportation, such as taxis, for patients and visitors.
• Monitor visitor activities in the lobby area and notify Security of potential problems.
• Arrange escorts for patients and visitors to assigned areas.
• Distribute personal protective equipment (PPE) to employees, patients, and visitors.

Requirements

• High School graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Strong communication skills.
• Proficiency in phone and computer systems.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

This position is part of the SHARE (State Healthcare and Research Employees) Union.