Visiting Nurse Association- Intake representative- Full Time
About the job
Acts as a representative in all areas of clerical support. Assumes responsibility for processing referrals, answering phones to communicate with patients, family members, referral sources, and medical offices.
Responsibilities
- Receives and processes referrals from physician's offices, hospitals, and rehab facilities.
- Performs required insurance verification activity when appropriate.
- Obtains insurance information through department processes in order to ensure that proper authorization requirements will be fulfilled.
- Keeps track of each referral at various stages of completion and continually follows up on pending issues.
- Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
- Researches the face-to-face date and reaches out to referral source to confirm appointment date if needed.
- Sends orders for special programs via fax and follows up by phone until returned.
- Receives incoming telephone calls, directs inquiries as appropriate and takes messages.
- Performs general office tasks including, and not limited to creating and updating spreadsheets.
Requirements
Education: High school diploma required. Experience: Previous experience in a health care setting preferred. Experience performing similar work activities including, but not limited to clerical, billing, or insurance processing also preferred.
Qualifications
Not specified
Skills
Not specified
Benefits
Health, dental, prescription, and vision coverage for full-time & part-time employees
Short-term disability, long-term disability, and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan
Pay
N/A
Schedule
M-Friday with rotating weekends.
Flexibility with the hours is important as we have three shifts during the day-8-4:30P, 9-5:30 and 10A-6:30P.