Visitation Monitor 2/4 Tues, Thurs, Sat, Sun

About the Role

The Visitation Monitor provides professional supervision of parent-child visitation and exchanges, creating safe, neutral environments where families can maintain important relationships while protecting child safety and well-being. You'll observe and document interactions between parents and children with objectivity and attention to detail, ensuring adherence to court orders and center guidelines while maintaining a calm, supportive presence during emotionally charged situations. This role involves working with families impacted by domestic violence, custody disputes, and child welfare involvement, balancing compassion with professional boundaries, de-escalating conflicts, and creating structured visits that prioritize children's emotional and physical safety.

Responsibilities

• Provide professional supervision and observe interactions between parents and children during scheduled visits.
• Maintain a safe, neutral environment for all clients during visitation and exchanges.
• Ensure adherence to center guidelines, court orders, and safety protocols.
• Conduct child orientations to prepare children for visitation experiences.
• De-escalate conflicts and intervene when necessary to maintain safety and appropriate boundaries.
• Provide necessary objective documentation of parent-child interactions and visit details.
• Complete thorough observation notes that accurately capture visit dynamics for legal and case management purposes.
• Write contact notes and maintain accurate client records.
• Prepare reports and documentation that may be used in court proceedings or case reviews.
• Provide general case management tasks to support client families.
• Complete administrative tasks including timesheets, checking phone messages, and returning calls.
• Distribute and assist clients with required paperwork.
• Maintain organized client files and documentation systems.
• Attend monthly staffing meetings and trainings.
• Review electronic correspondence and stay current on program updates.
• Collaborate with case managers, legal partners, and child welfare professionals.
• Perform other job-related duties as assigned.

Qualifications

Strong observational skills, ability to remain calm under pressure, and understanding of trauma-informed practice are essential for this role. Candidates should be passionate about supporting families navigating difficult circumstances while keeping children safe.