Vision Patient Service Representative

Responsibilities

• Patient Reception: Serve as the primary point of contact for patients, addressing inquiries, providing information, and ensuring effective communication between patients and healthcare providers.
• Greet patients and visitors with a warm and friendly demeanor.
• Check in patients for their appointments and verify personal information.
• Direct patients to appropriate waiting areas or examination rooms.
• Schedule, reschedule, or cancel patient appointments as needed.
• Provide information about appointment times and preparation requirements.
• Deliver exceptional customer service, creating a welcoming environment for patients and visitors.
• Resolve patient complaints and issues in a professional and timely manner.
• Address patient inquiries or direct them to the appropriate staff members.
• Communicate with care team to ensure smooth patient flow.
• Maintain and update patient records in electronic health record (EHR) systems.
• Collect co-pays and other payments, providing receipts as required.
• Reconcile payments at end of shift with supervisor.
• Manage patient intake forms and other documentation.
• Explain patient insurance and eligibility to patients or refer to health benefits when needed.
• Understand patient benefits with medical insurances, vision insurances for eye exams and materials (i.e. eyeglasses, contact lenses, etc.) and pull authorizations for visits or material benefits as needed from insurances.
• Monitor and answer messages daily in Electronic Health Record system.
• Process and schedule referrals to other providers/specialists in area when required, and if applicable, obtain prior authorizations from PCP.
• Aid in coordinating patient referrals to specialists or other departments.
• Cross-train in other areas (i.e. optical, assisting, referrals, etc.).

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or a related field is a plus.
• Experience in a healthcare or customer service environment is preferred.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office and EHR systems.
• Ability to handle multiple tasks and work under pressure.
• Knowledge of HIPAA and other healthcare regulations is beneficial.
• Bi-lingual language skills are highly preferred.