Vision Center Manager

Walmart · Appleton, WI · 3 days ago

On-siteManagement$24.5–$37.5/hrFull-time

About the Role

Leads department sales growth through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution. Forecasts sales trends and aligns product assortments with customer needs, community demographics, and local economic patterns. Monitors competitive pricing and adjusts strategies to strengthen market relevance and achieve financial targets. Uses sales data to identify opportunities, refine merchandising tactics, and drive continuous improvement in revenue performance. Encourages team engagement in store and builds connections with stakeholders to enhance departmental visibility and long-term impact. Leads community outreach efforts to promote optical services, expand brand presence, and strengthen local relationships. Represents the optical department in both community programs and internal business initiatives that support organizational goals.

Responsibilities

Sets and upholds high service standards to ensure the prompt, accurate resolution of customer inquiries and concerns.
Leads lifestyle consultations and recommends visual solutions with clear guidance on product and features that will fill customer needs under appropriate supervision.
As permitted by scope-of-practice requirements, oversees precise eyewear measurements, fittings, adjustments, and contact lens education, maintaining safety and accuracy under applicable optometric supervision.
Ensures the confidentiality of customer information and maintains accurate, compliant documentation, including HIPAA and safety protocols.
Manages quality assurance processes, resolves complex optical and patient issues under applicable optometric supervision, and maintains equipment calibration, cleanliness, and readiness.
Leads, coaches, and develops the optical team through hiring, training, performance management, and recognition.
Supports certification pathways, encourages skill advancement, and ensures the timely renewal of credentials.
Ensures apprentice opticians have sponsorship in accordance with state requirements and provides clear development pathways.
As permitted by scope-of-practice requirements, oversees the accuracy of all optical measurements, including pupillary distance, position of wear, and multifocal/progressive lens parameters under applicable optometric supervision.
Ensures the high-quality execution of frame adjustments, repairs, and final eyewear inspections (including prism verification) under applicable optometric supervision.
Leads troubleshooting efforts for non-adapt cases, under applicable optometric supervision, and coordinates communication with labs, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Directs eyewear and contact lens order processing, trial lens inventory control, and adherence to equipment calibration and maintenance protocols under applicable optometric supervision.
Monitors equipment performance, guides troubleshooting, and coordinates repairs or replacements to maintain uninterrupted clinical operations.
Supports OD optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation accuracy, and payment collection for doctor or telehealth services under contracted optometric services where permitted.
Promotes the utilization of new and existing optical technologies to improve accuracy, efficiency, and customer experience.
Oversees Vision Center operations by ensuring compliance with HIPAA, optical regulations, company policies, and safety protocols.
Analyzes operational and performance reports to drive performance improvements.
Manages inventory, shrink prevention, and asset protection activities.
Maintains audit-ready standards, quality assurance processes, and operational excellence.
Provides OD office support where permitted and patient intake support for optical and optometric services, including appointment coordination, insurance verification, payment collection, and maintenance of patient records in compliance with HIPAA and company policies.
Supports clinical operations by performing basic optometric pre-testing and recording results under the guidance of the Optometrist.
Obtains required licensure in licensed/registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months to obtain licensure, whichever is longer, in accordance with state regulations.
Monitors and ensures associates maintain required licenses, registrations, certifications, and continuing education requirements.

Qualifications

Meets eligibility requirements to work in the Vision Center, including minimum age of 18, certification, registration, licensure, and other qualifications required by company policy and applicable regulations.

Skills

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders.
Leads and participates in teams by using and sharing resources, information, and tools.
Develops, communicates, and implements processes and practices to meet business needs.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.

Benefits

Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase, and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U, a Walmart-paid education benefit program for full-time and part-time associates.

Pay

The hourly wage range for this position is $24.50 - $37.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) based on location.

*Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.