Virtual Training Producer (WebEx Required) - 100% REMOTE

Responsibilities

• Provide technical coordination and support before and during the virtual classroom session.
• Operate the virtual classroom technical platform to deliver classes according to the various delivery methods.
• Train other Virtual Classroom Services producers and instructors throughout the Enterprise on the use of the technical platform, the functions needed to produce a virtual classroom session, and virtual instruction techniques and other administrative tasks associated with VGS.
• Be available/responsive in all assigned sessions and communicate routine updates via the team chat space.

Qualifications

• Exceptional customer/client service skills and a technical aptitude.
• Technical knowledge of the WebEx Training platform that enables the delivery of virtual classroom courses required.
• Ability to provide high quality operational and communication capabilities to enable seamless information transfer between Instructors, and service provider.
• Ability to provide support staff to provide technical support to any students joining the session 30 mins – 1hr before a class session; and respond to all non-urgent items related to scheduled class sessions in less than 24 hours.

Physical Requirements

• Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

About the Role

This position is fully remote and it's a full-time, benefitted, position.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.

Benefits

Details about benefits are not specified in the job posting.