Virtual Retail Mobile Expert, Onsite

At T-Mobile, we invest in you with a Total Rewards Package that ensures employees receive the same big love we give our customers. This includes a competitive base salary, annual stock grants, an employee stock purchase plan, 401(k), and free year-round access to money coaches.

About the role

This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. You will assist inbound callers in selecting appropriate devices and service packages tailored to their requirements, analyze customer needs, and recommend personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes.

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
• Enhance product and process knowledge through continuous training on new skills, systems, and resources
• Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence
• Utilize digital tools consistently to support customer interactions and onboarding processes
• Perform other duties or projects as assigned by business management

Requirements

• High School Diploma or GED (required)
• 12 months of customer service and/or sales experience, preferably in a retail environment
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Customer acquisition and sales skills, including competitive drive and confidence (required)
• 12 months of experience multitasking and navigating between Windows systems, troubleshooting, and working knowledge of IoT (required)
• Computer hardware proficiency (required)
• Ability to provide superior customer service, building loyalty and satisfaction (required)

Pay

Hourly base pay: $19.50. Annualized incentive target: $18,000 (varies based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Every employee is also eligible for an annual stock grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grants and employee stock purchase plan
• Paid time off (up to 4 weeks for new full-time employees, ~2.5 weeks for part-time) and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits, back-up care, enhanced family support, and childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability coverage
• Voluntary AD&D, accident, life, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs