Virtual Retail Mobile Expert

Job Overview

As a Virtual Retail Mobile Expert, you are a wireless sales and communications solutions expert. You assist our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution. You will be part of a team that values an awesome sale done right by nice and helpful consultants.

Job Responsibilities

• Selling and serving to our customers, while providing a best in class customer experience and building loyalty
• Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources
• Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency.
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction

Requirements

• High School Diploma/GED
• 12 months of customer service and/or sales experience, retail environment preferred

Qualifications

• Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency.
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction

Benefits

• Annualized Incentive Target: $18,000
• Full and part-time employees have access to the same benefits when eligible.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

Hourly Base Pay: $19.00

Schedule

No travel required.

Skills

• Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency.
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction