Mobile Expert, Store-in-Store

About the role

Mobile Experts, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

Mobile Experts excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Experts exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities

• Proactively engage with a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and education to showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and guide customers on self-serving through the T-Mobile app to deepen relationships and ensure satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and reference resources.
• Continuously learn and improve skills to provide the best possible customer experience.
• Partner with home store locations to properly and fully onboard customers, including skills practice, knowledge sharing, and store operations such as opening and closing procedures.
• Build rapport, trust, and loyalty with every customer interaction by being passionate, friendly, and engaging.
• Proactively reach out to potential customers to drive sales, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Requirements

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• 30 days of T-Mobile Mobile Associate experience (Required).
• Passionate customer advocate with the desire to connect authentically and have fun with customers (Required).
• Effective at balancing customer experience and performance goals (Required).
• Desire to be part of a game-changing team, willing to work alongside peers and store leaders, learning and sharing best practices (Required).
• Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Pay

Hourly Base Pay: $20.50.

Annualized Incentive Target: $18,000. Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn at least $20/hour inclusive of base pay and incentives.

All employees are eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) retirement plan.
• Employee stock grants and employee stock purchase plan.
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.
• Free, year-round money coaches.