Virtual Retail Mobile Expert- Onsite

Job Responsibilities

Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
Enhance product and process knowledge through continuous training on new skills, systems, and resources
Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence
Utilize digital tools consistently to support customer interactions and onboarding processes

Education and Work Experience

• High School Diploma/GED (Required)
• 12 months of customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities

• Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

DOT Regulated

No

Safety Sensitive Position

No