Virtual Observer- Days 7AM-7PM (36 Hours)

About the role

Reports to the Manager of Virtual Health Inpatient, the Virtual Observer (VO) plays a critical role in patient safety by remotely monitoring patients requiring continuous observation. This position works from a centralized unit at the Ft Thomas Hospital while collaborating with the healthcare team located at all the hospital campuses across the system. The VO will provide observation of the patient at risk for falls, confusion, combativeness, or other behaviors as indicated working to ensure the patient is kept safe while in their hospital room. The VO must demonstrate respect, dignity, kindness, and empathy in each encounter with all patients, families, visitors, and other employees.

Responsibilities

• Provide observation of patients at risk for falls, confusion, combativeness, or other behaviors as indicated.
• Act within all policies.
• Communicate and redirect patients to keep them safe until nursing staff arrives in the event of escalation.
• Do not discuss patient care with anyone including family and ensure confidentiality of patient information.
• Understand layout of the unit for emergency needs.
• Document observations as needed in the medical record.
• Continuously observe patient behavior, mental status and activities.
• Notify bedside team of any changes or unusual occurrences.
• Demonstrate ability to identify patient behaviors that require intervention.
• Responsible for observation of high‑risk patients as assigned.
• Maintain positive patient communication.
• Be sensitive to unique needs of patients and remain flexible to meet those needs while prioritizing patient safety.
• Support and maintain a culture of safety and quality; perform safety checks at scheduled times and document appropriately.
• Perform other duties as assigned to assist in patient treatment effectiveness and ensure patient safety.

Requirements

• Education: High School Diploma or Equivalent.
• FLSA Status: Non‑Exempt.

Skills

• Strong communication skills.
• Ability to work independently, interdependently and set priorities.
• Ability to accept and adapt to change.
• Understand the need for assistance in the event of patient distress.
• Basic computer proficiency.
• Previous healthcare experience.
• Familiar with electronic