Virtual Interviewer LPN - A

Responsibilities

• Conducts virtual interviews for insurance company applicants or claimants in a quiet, professional environment without interruptions and/or distractions.
• Receives calls from Assessment Services Call Center to complete interviews with Long Term Care applicants with a pre-determined script.
• Collections concise, accurate documentation on client’s health history and care needs by asking follow-up questions when needed.
• Accurately enters data and documents history and lifestyle information essential to the Underwriting and Claims process using pre-determined, scripted follow-up questions.
• Completes all interviews in a timely manner, according to department guidelines.
• SUBMIT DOCUMENT TO UNDERWRITING FOR REVIEW FOR APPLICANTS AND TO INSURANCE CARRIER FOR REVIEW FOR CLAIMANTS.
• HANDLES TECHNICAL AND COMPLEX INTAKE CALLS.
• Uphold the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures.
• SUPPORTS AND PARTICIPATES IN THE MANDATORY CORPORATE COMPLIANCE PROGRAM TRAINING INITIATIVE ON AN ANNUAL OR MORE FREQUENT BASIS, AS REQUIRED.
• MET ENSURED QUALITY AND PRODUCTION EXPECTATIONS COMMUNICATED BY THE DEPARTMENT.

Qualifications

• SCHEDULE OF MON-FRI, 9A-6P CST.
• LPN LICENSED.
• EXCELLENT COMMUNICATION SKILLS.
• ABILITY TO WORK IN A TEAM ENVIRONMENT.
• ABILITY TO HANDLE STRESS AND MULTIPLE TASKS.