Virtual Interviewer RN - A

About the Company

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases. Our culture promotes respect for people, integrity, learning, and initiative.

Responsibilities

• Conducts virtual interviews for insurance company applicants or claimants in a quiet, professional environment without interruptions and/or distractions.
• Receives calls from Assessment Services Call Center to complete interviews with Long Term Care applicants using a pre-determined script.
• Collects concise, accurate documentation on client’s health history and care needs by asking follow-up questions when needed.
• Accurately enters data and documents history and lifestyle information essential to the Underwriting and Claims process using pre-determined, scripted follow-up questions.
• When necessary, tactfully refocuses clients and/or contacts on information required.
• Completes all interviews in a timely manner, according to department guidelines.
• Submits documents to Underwriting for review for applicants and to insurance carrier for review for claimants.
• Handles technical and complex intake calls.
• Upholds the principles of compliance as outlined in the Code of Conduct, Employee Handbook, and related policies and procedures.
• Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required.
• Meets established quality and production expectations communicated by the department.
• May be required to attend department and organizational meetings.

Schedule

Monday–Friday, 9:00 AM–6:00 PM CST, with one day working 10:00 AM–7:00 PM CST.