Virtual Intake Coordinator - Adolescent PHP/IOP

Remote (Florida) – Part‑Time, scheduled 3 pm–7 pm.

About the Role

This is a virtual coordinator role supporting AWA's adolescent program with a focus on intakes and administrative support. You keep the program organized and moving by managing intake documentation, coordinating schedules, supporting virtual sessions, and communicating with families throughout the admissions process. Spanish fluency is required.

AWA is an adolescent mental health organization operating PHP and IOP programs in South Florida. We exist to serve teens and families at their most critical moments, and this role is at the center of that work every day.

Responsibilities

• Process intakes, upload sign‑in sheets, prepare welcome kits, and maintain census records.
• Coordinate scheduling for new admissions, including psychological and IEP appointments.
• Communicate with parents and families by phone and email in English and Spanish on intake logistics and progress updates.
• Monitor and redirect adolescent clients (ages 13–17) via chat during virtual group sessions and transitions.
• Provide real‑time tech support to clients during virtual sessions (Zoom, breakout rooms, chat).
• Track attendance and maintain accurate program records.
• Complete same‑day documentation, including wellness check‑ins as needed.
• Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately.

Requirements

• Bilingual in English and Spanish (required).
• Experience in a clinical, educational, administrative, or community mental‑health setting.
• Comfortable supporting virtual group sessions and managing basic tech troubleshooting (Zoom, breakout rooms).
• Strong organizational and documentation skills.
• Emotionally regulated, professional, and consistent under pressure.
• Understands the limits of a non‑clinical role — escalates appropriately, never makes independent clinical decisions.

Preferred Backgrounds

• Psychology or counseling graduate studies.
• Behavioral health case management.
• Education.
• Administrative support.

Pay

$17 per hour, increasing to $19 per hour upon completion of training.

Schedule

3 pm–7 pm, Monday‑Friday (remote).