Virtual Inbound Sales Representative CHAT

About the role

This virtual work-from-home position focuses on achieving sales targets by engaging customers through chat and phone using consultative sales techniques. You’ll educate customers on products, assist with digital purchases, and tailor interactions to enhance customer experience and loyalty.

Responsibilities

• Achieve or exceed sales targets by engaging new, existing, or relocating customers through chat and phone interactions.
• Utilize consultative sales techniques with lifestyle discovery questions to understand and meet customer needs effectively.
• Educate customers on current and emerging company products and services, building value to overcome objections and close sales.
• Assist customers with the digital buy flow process, ensuring accurate order completion or facilitating it on their behalf.
• Customize interactions and narratives to improve customer experience and loyalty.
• Provide responsive, on-demand engagement via chat and phone.
• Multi-task between simultaneous chats with attention to detail and a high degree of accuracy in a dynamic sales environment.
• Collaborate as a committed team player, supporting growth and development within the sales group for continuous improvement.
• Regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to understand and embody Comcast’s Operating Principles:

• Own the customer experience—think and act in ways that put customers first, provide seamless digital options, and make them promoters of our products and services.
• Know your stuff—be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially digital tools and experiences.
• Win as a team—make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System—bring more employee and customer feedback into the company by joining huddles, making callbacks, and elevating opportunities to improve.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and communities.

Requirements

• High School Diploma or GED.
• 0-2 years of relevant work experience.
• Must be flexible to work any assigned shift, including nights and weekends.
• Shift assignments provided after selection and completion of pre-employment requirements.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Communication
• Critical Thinking and Problem Solving
• Resilience
• Professional Integrity

Pay

Base pay: $15.00/hour (non-negotiable) plus uncapped commission. Employees who meet sales performance targets earn $16,000 annually in commission, with the opportunity to earn more by exceeding targets. Total target compensation (base pay plus targeted commission): $22.69/hour. Significant upside potential exists for those who overachieve sales targets.

Schedule

Hours of operation: Sunday – Saturday, 8:00 AM ET to Midnight ET. Must be available to work any assigned shift, including nights, weekends, and overtime as necessary.

Benefits

Comcast provides best-in-class benefits to eligible employees, designed to support physical, financial, and emotional well-being. Benefits include:

• Comprehensive health, dental, and vision coverage.
• Retirement savings plans with company match.
• Paid time off and holidays.
• Employee assistance programs and wellness resources.
• Personalized tools and expert guidance to help navigate life’s milestones.

Most sales positions are eligible for commission, while most non-sales positions are eligible for bonuses. Visit the compensation and benefits summary on Comcast’s careers site for more details.