Virtual Hotel Customer Service Coordinator

About the role

As a Virtual Hotel Customer Service Coordinator, you will be responsible for providing exceptional customer service to guests staying at various hotels across New York. This role requires strong communication skills, the ability to handle multiple tasks simultaneously, and proficiency in using hotel management systems.

Responsibilities

• Handle guest inquiries via phone, email, and chat platforms
• Resolve guest complaints and issues efficiently
• Process reservations and cancellations
• Update guest records and maintain accurate information
• Communicate with hotel staff to ensure smooth operations

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• 2+ years of customer service experience, preferably in a hospitality setting
• Strong computer skills, including proficiency in Microsoft Office and hotel management software
• Excellent verbal and written communication skills
• Ability to work flexible hours, including evenings and weekends

Qualifications

• Experience with AI tools and technology in customer service environments
• Knowledge of hotel operations and procedures
• Passion for customer service and a positive attitude

Skills

• Customer service skills
• Technical skills (hotel management systems)
• Problem-solving abilities
• Time management and multitasking skills

Benefits

• Competitive salary
• Flexible remote work schedule
• Professional development opportunities

Pay

$40,000 - $50,000 annually

Schedule

Flexible remote schedule, typically 30 hours per week

Note: The exact pay and benefits may vary based on qualifications and experience.