Virtual Healthcare Support Specialist

About the role

Be the voice behind patient safety.... In this role as a REMS Support Specialist, you will be responsible for answering non-clinical related questions as well as triaging adverse events utilizing an FAQ document while entering the data into a CRM.

Responsibilities

• Complete follow-up for missing/updated information from stakeholders (healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per REMS program guidelines.
• Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner.
• Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).
• Conduct pre and post call analysis of calls.
• Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules.
• Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.

Qualifications

Education: Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience. High School diploma required.

Skills

• 1+ years recent pharmaceutical or healthcare industry experience (e.g., Medical Assistant, Nurse’s Aide, EMT, health insurance company) – highly preferred.
• Working knowledge of medical terminology.
• Case management experience.
• Solid written and verbal communication skills and listening skills.
• Ability to type 40+ words per minute (wpm).
• Efficient computer and data entry skills; ability to learn new systems and programs quickly.
• Excellent attention to detail.
• Ability to prioritize and reprioritize workload depending on program needs.
• 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience – highly preferred.

Benefits

The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Schedule

The shift for this role is M-F 11:30am - 8m EST.