Virtual Financial Aid Disbursements and R2T4 Specialist, FAME

Aquila invests in category-defining B2B/B2G software companies globally, acting as a thought-partner to ensure long-term success. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company, offering limitless possibilities for our team.

About the role

For over 45 years, Fame has been a trusted partner to post-secondary schools, providing support and tools to help career school administrators manage their institutions efficiently. Our student information systems, supporting tools, and Admission CRM Software, including EDlumina, simplify and streamline operations.

As a Virtual Financial Aid Disbursements and R2T4 Specialist, you will ensure federal student aid is processed accurately, compliantly, and on time for the schools we support. You will manage financial aid disbursements, Return to Title IV (R2T4) calculations, refunds, and related processes while partnering with school administrators to resolve day-to-day financial aid questions and maintain compliance with federal regulations. This remote role supports a portfolio of assigned schools and is open to candidates anywhere in the U.S., with working hours aligned primarily with the Eastern Time zone.

Responsibilities

• Ensure timely and accurate financial aid disbursements by processing federal Title IV aid, ensuring funds are released accurately, on schedule, and in compliance with federal regulations and school requirements.
• Manage withdrawals and refund processing by performing Return to Title IV (R2T4) and institutional refund calculations, processing student withdrawals, and ensuring all required documentation and reporting are completed accurately.
• Partner with schools to support day-to-day operations by serving as a trusted resource, responding to questions, providing guidance on financial aid processes, and helping resolve operational issues.
• Maintain quality and compliance by auditing your work, identifying discrepancies, and ensuring financial aid records remain complete, accurate, and aligned with regulatory requirements.
• Collaborate and continuously improve by working closely with your team to share knowledge, provide coverage across assigned schools, and contribute to process improvements.

Requirements

• Experience administering federal financial aid and a strong understanding of Title IV regulations, including disbursements, Return to Title IV (R2T4) calculations, and refund processing.
• Comfort working across financial aid and student information systems to manage complex processes and maintain accurate records. Experience with FAME software, COD, NSLDS, or similar platforms is highly valued.
• Strong attention to detail with a disciplined approach to reviewing, auditing, and validating information before finalizing it.
• Ability to manage multiple priorities without compromising quality, recognizing the importance of precision in a highly regulated environment.
• Excellent communication skills to build positive working relationships with school administrators, colleagues, and students, explaining complex information clearly and professionally.
• Self-motivated, curious, and comfortable working independently in a remote environment while knowing when to ask questions or seek guidance.

Benefits

• Meaningful impact: Your work will help schools administer federal aid accurately and efficiently, ensuring students receive the support they need while maintaining compliance with complex regulations.
• Develop your expertise: Structured onboarding, hands-on shadowing, and ongoing collaboration will help you build confidence across disbursements, R2T4 calculations, and financial aid operations.
• A collaborative remote team: You will be part of a close-knit, cross-trained team that shares knowledge, supports one another, and works together to ensure consistent service for every client school.

About the company

Aquila is a division of Constellation Software Inc. (TSE: CSU), one of the largest and most successful software companies in Canada. We foster an entrepreneurial culture where high performance and hard work are rewarded, leaders are grown, and the best ideas win. With autonomy to be creative and curious, we collaborate to achieve real impact in the communities we support.