Virtual Executive Assistant

MCI is a leading Business Process Outsourcing (BPO) company renowned for delivering customized solutions that cater to the diverse needs of our clients. With a steadfast commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our global presence spans multiple countries, including facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines, employing over 10,000 talented professionals. MCI helps organizations enhance their customer experience and operational efficiency through a broad range of services such as contact center solutions, IT services, claims processing, and digital experience management.

About the role

We are seeking a highly organized, detail-oriented Virtual Executive Assistant to join our remote team. In this pivotal role, you will provide high-level administrative support to our senior management team, ensuring smooth day-to-day operations and strategic initiatives. This role offers an excellent opportunity to contribute to the efficiency of our business operations while working remotely in a flexible schedule that includes hours from Monday to Saturday, primarily during EST time zones.

Responsibilities

• Manage and coordinate complex and busy schedules for senior management
• Perform planning, logistics, and operational tasks to support executive activities
• Provide comprehensive administrative assistance, including data entry, document preparation, and correspondence handling
• Organize and coordinate travel arrangements, including flights, accommodations, and transportation
• Handle sensitive and confidential information with appropriate discretion and judgment
• Assist with event and meeting planning from inception to execution
• Screen phone calls, manage emails, and prepare relevant documentation
• Process bills, handle record-keeping, and manage mail correspondence
• Proactively create and maintain personal action items, to-do lists, and follow-up schedules
• Support Chief of Staff level duties and project management tasks as needed
• Assist with procurement and logistics duties to ensure smooth operations
• Perform various errands and administrative tasks to support executive functions

Requirements

• Proven experience as an Executive Assistant or Personal Assistant, preferably within a BPO environment
• Excellent command of English, both written and verbal
• Strong judgment and discretion in handling confidential information
• Knowledge of office management systems and procedures
• Proficiency in MS Office Suite, especially Excel and PowerPoint
• Exceptional time management and organizational skills
• Attention to detail and strong problem-solving capabilities
• Ability to multi-task and prioritize effectively
• High-speed internet connection with a download speed of 20Mbps or higher
• Willingness to work during specified hours, including evenings and weekends as required

Benefits

• Paid Time Off (PTO) and paid holidays
• Participation in daily, weekly, and monthly incentive contests with cash bonuses and prizes
• Comprehensive health benefits including medical, dental, and vision coverage after 30-90 days of employment
• Retirement savings programs where available
• Disability and life insurance options
• Opportunities for career growth and internal promotions
• Paid training programs to develop new skills
• A fun, collaborative, and inclusive work environment
• Casual dress code for comfort and flexibility
• Remote work flexibility to support work-life balance