Virtual Diagnostic Specialist - East

At EVERSANA, we are a global team of over 6,000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients, from biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and supporting the patients who depend on them.

About the role

The Virtual Diagnostic Specialist (VDS) is a diagnostic leader responsible for educating healthcare providers on genetic testing initiatives and programs through remote (virtual and phone) platforms. This role establishes deep diagnostic expertise aligned with global diagnostic strategy for the assigned U.S. region.

Responsibilities

• Educate healthcare providers on genetic testing to successfully execute client efforts to raise awareness of sponsored testing programs.
• Identify educational needs among the inherited retinal disease (IRD) healthcare community.
• Provide education on the availability of genetic labs performing high-quality gene analysis with appropriate IRD panels and accurate interpretation of results.
• Compliantly partner with cross-functional teams within the client’s organization.
• Contribute to ongoing development and implementation of the U.S. diagnostic strategy.
• Identify potential Genetic Testing Key Opinion Leaders (KOLs) with educational needs pertaining to genetic testing and programs, providing awareness to these HCPs.
• Attend conferences to learn and understand diagnostic programs and testing.
• Participate, where compliant, in advocacy, outreach, and engagement with local organizations.
• Deliver high-quality education and provide insights to inform strategy.
• Educate HCPs and associated internal partner labs for seamless sponsored testing utilization.
• Provide education for HCPs regarding resources for questions and follow-up from the testing labs.
• Provide expertise for IRD gene panels and best practices for test requisition forms.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Requirements

• BA/BS required; healthcare degree strongly preferred (MS, RN, PA, PharmD, PhD).
• Minimum 3-4 years of pharma/biotech experience in commercial, clinical/medical, or diagnostics.
• Excellent virtual presentation, communication, and influencing skills.
• Ability to effectively engage healthcare stakeholders through digital and remote platforms.
• Proficiency with CRM platforms, virtual meeting technologies, and digital engagement tools.
• Proven success working in high-performing, diverse teams.
• Experience collaborating with KOLs, labs, and internal/external stakeholders.
• Diagnostic and scientific acumen.
• Strategic thinking and operational capability.
• Experience in virtual customer engagement, inside sales, clinical support, diagnostics, or medical education preferred.
• Prior experience in rare or ultra-rare diseases with strong patient focus preferred.
• Knowledge of ophthalmology strongly preferred.

Benefits

EVERSANA is committed to providing competitive salaries and benefits for all employees. More information about EVERSANA’s benefits package can be found at eversana.com/careers.

Pay

If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations.