Virtual Diagnostic Specialist - East

About the role

As a Virtual Diagnostic Specialist (VDS), you will serve as a diagnostic leader responsible for educating healthcare providers on genetic testing initiatives and programs through remote (virtual and phone) platforms. This role establishes deep diagnostic expertise aligned with the global diagnostic strategy for the assigned U.S. region.

Responsibilities

• Genotyping & Diagnostic Leadership
  • Educate healthcare providers on genetic testing to execute client efforts in raising awareness of sponsored testing programs.
  • Identify educational needs within the inherited retinal disease (IRD) healthcare community.
  • Provide education on genetic labs performing high-quality gene analysis with appropriate IRD panels and accurate interpretation of results.
• Cross-Functional Collaboration
  • Compliantly partner with cross-functional teams within the client’s organization.
  • Contribute to the ongoing development and implementation of the U.S. diagnostic strategy.
• Stakeholder Education, Training & Advocacy
  • Identify potential Genetic Testing Key Opinion Leaders (KOLs) with educational needs and provide awareness to these healthcare providers (HCPs).
  • Attend conferences to learn and understand diagnostic programs and testing.
  • Participate, where compliant, in advocacy, outreach, and engagement with local organizations.
  • Deliver high-quality education and provide insights to inform strategy.
  • Educate HCPs and internal partner labs for seamless sponsored testing utilization.
  • Provide education for HCPs regarding resources for questions and follow-up from testing labs.
  • Provide expertise on IRD gene panels and best practices for test requisition forms.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Requirements

• BA/BS required; healthcare degree strongly preferred (MS, RN, PA, PharmD, PhD).
• Minimum 3-4 years of pharma/biotech experience in commercial, clinical/medical, or diagnostics.
• Excellent virtual presentation, communication, and influencing skills.
• Ability to effectively engage healthcare stakeholders through digital and remote platforms.
• Proficiency with CRM platforms, virtual meeting technologies, and digital engagement tools.
• Proven success working in high-performing, diverse teams.
• Experience collaborating with KOLs, labs, and internal/external stakeholders.
• Diagnostic and scientific acumen.
• Strategic thinking and operational capability.
• Experience in virtual customer engagement, inside sales, clinical support, diagnostics, or medical education preferred.
• Prior experience in rare or ultra-rare diseases with a strong patient focus preferred.
• Knowledge of ophthalmology strongly preferred.

Cultural Beliefs

• Patient Minded – Act with the patient’s best interest in mind.
• Client Delight – Own every client experience and its impact on results.
• Take Action – Be empowered and hold yourself accountable.
• Grow Talent – Own your development and invest in the development of others.
• Win Together – Passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters – Speak up to create transparent, thoughtful, and timely dialogue.
• Embrace Diversity – Create an environment of awareness and respect.

Pay

If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).