Virtual Design and Construction (VDC) Consultant

About the role

As part of the Customer Experience team, you will be working closely with SMB customers to drive and maximize their success for NavVis' unique products. You will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.

Responsibilities

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
• Communicate effectively at all levels of the organization, keeping stakeholders informed

Requirements

The role covers the Mountain West region, so we're looking for someone who is either currently located in, or open to relocating to, one of the following states: Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah.

Qualifications

• A Bachelor’s or Master’s degree in Geosystems, Engineering, or Computer Science
• 3+ years of experience in B2B customer success, account management, or consulting
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value
• Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Willingness to travel to build deeper relationships and address customers' technical needs

Skills

A deep understanding of NavVis' reality capture system, and the ability to communicate these insights across internal stakeholders.

Benefits

Competitive compensation package that values the skills and experience you bring, including a hiring range of $57,800 – $98,260 per year base salary, with a total on-target earnings (OTE) range of $68,000 – $115,600. This reflects the full span across all US locations where this role can be based; your specific range will depend on your location.

We offer: 15 days of vacation and 11 public holidays, flexible working hours and a hybrid work setup, 401k matching up to 4%, and up to $4500 USD employee referral bonus.

Additionally, we provide competitive health/ vision/ dental insurance, and Paid Parental Leave. NavVis also offers Paid Sick Leave, and a 5-day paid parental leave policy.

We are committed to fostering an inclusive and diverse workplace, and we respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion, and disability.