Virtual - Customer Account Manager Sales Representative

Job Description

Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution.

• Make outbound calls to accounts to achieve sales quota metrics.
• Prepare sales documentation, activity reports and forecasts, as required.
• Create proposals for customers related to the proposed solution and new sales opportunities.
• Develop customer relationships through regular customer contact via the telephone.
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
• Document effectively and accurately conversations and contact information into client management system.
• Work with customers to minimize down-grading or leaving Comcast.
• Able to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Core Responsibilities

• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
• Make outbound calls to accounts to achieve sales quota metrics.
• Prepare sales documentation, activity reports and forecasts, as required.
• Create proposals for customers related to the proposed solution and new sales opportunities.
• Develop customer relationships through regular customer contact via the telephone.
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
• Document effectively and accurately conversations and contact information into client management system.
• Work with customers to minimize down-grading or leaving Comcast.
• Able to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Techical Knowledge
• Adaptability
• Communication
• Critical Thinking Problem Solving
• Resilience
• Professional Integrity

Qualifications

• Customer-Focused
• Workplace Organization
• Persuasion
• Techical Knowledge
• Adaptability
• Communication
• Critical Thinking Problem Solving
• Resilience
• Professional Integrity

Benefits

Comcast provides an array of benefits to eligible employees, including:

• Best-in-class benefits to support you physically, financially and emotionally through the big milestones and in your everyday life.
• Comprehensive health and wellness programs.
• Flexible spending accounts for healthcare and dependent care expenses.
• Retirement savings plans.
• Employee assistance programs.
• Discounts on products and services.
• Professional development opportunities.
• Volunteer time off.
• Generous paid time off.

Pay

Base Pay: $16.00 Total Target Compensation (Base Pay plus Targeted Commission): $29.22

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.