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VIRTUAL COLLEGE SUCCESS ADVISOR

Bottom Line · United States · Yesterday
RemoteRemoteTrainingFull-time

What You Will Do

The Virtual Success Advisor is a national role responsible for supporting college students from first-generation and low-income backgrounds through Bottom Line's virtual advising model. Reporting to the Senior Program Manager on the National Program Team, this role spearheads Bottom Line's hybrid advising approach, serving students through customized content delivered via SMS and supplemented by live, virtual sessions when escalation requires more nuanced guidance.

Direct Student Support – 70%

  • Engage directly with students by monitoring student communication on our messaging platforms, answering student questions and engaging in a more meaningful way when the chat bot does not sufficiently support a student, and offering "live virtual support" through video calls and live chats.
  • Coach students through completing key milestones centered around Bottom Line's DEAL (Degree, Employability, Affordability, Life Skills) model including but not limited to:
    • Enrolling in classes
    • Paying semester balance
    • Creating a professional resume
    • Completing financial aid applications
  • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students when necessary.
  • Support with the implementation of a summer melt campaign to ensure students achieve critical milestones that support their enrollment in the fall, including but not limited to:
    • Finalizing outstanding financial aid issues (verification, institutional forms, etc.)
    • Paying fall balance or creating a payment plan
    • Completing important forms to support student's on-campus or commuting plan (housing, meal plans, transportation plan, etc.)
    • Accessing work study and other campus resources
  • Cookordinate with regional Success Coaches when a student's situation calls for in-person intervention, including campus-level advocacy, crisis navigation, and community support, and document the handoff in Salesforce so the student experience is seamless.

Secondary Responsibilities

  • Represent the Bottom-line brand in a positive light, and take actions to increase brand awareness throughout the community.
  • Support planning and staffing blueprint Program events, including but not limited to recruitment presentations, annual Recognition Night, and career events.
  • Additional program support as assigned by supervisor.

Work Schedule

This is a full-time (40 hours per week) position. Work schedules are structured around student needs and may include evening and weekend hours. Schedules are established in coordination with supervisor and may flex throughout the year to support key student milestones and program priorities, in accordance with applicable wage and hour laws.

Expected Travel

Miminal. This is a fully virtual role. Occasional travel may be required for team gatherings, organizational events, or in-person student events as needed.

Who Should Apply

If You Meet The Qualifications Below, You Should Apply.

  • Bachelor's degree and work authorization
  • 1-2 years of related work experience
  • Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values
  • Demonstrated ability to craft and customize messages that inspire action among first-generation college students
  • Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Preferred: Fluency in a language other than English a plus Experience with virtual student advising a plus

Application Information

All applications must be submitted via Bottom Line’s Career Page. Please share your resume and cover letter. The application deadline is August 07, 2026. Start Date: August 2026 Compensation: Benefits:

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