VIRTUAL SUCCESS ADVISOR

Primary Responsibilities

• Direct Student Support – 85%
• Provide responsive support to students via a communal advising model that combines technology and live virtual support
• Engage directly with students by monitoring student communication on our messaging platforms, answering student questions and engaging in a more meaningful way when the chat bot does not sufficiently support a student, and offering "live virtual support" through video calls and live chats
• Coach students through completing key milestones centered around Bottom Line's DEAL (Degree, Employability, Affordability, Life Skills) model including but not limited to: Enrolling in classes, Paying semester balance, Creating a professional resume, Completing financial aid applications
• Support with the implementation of a summer melt campaign to ensure students achieve critical milestones that support their enrollment in the fall, including but not limited to: Finalizing outstanding financial aid issues (verification, institutional forms, etc.), Paying fall balance or creating a payment plan, Completing important forms to support student's on-campus or commuting plan (housing, meal plans, transportation plan, etc.), Accessing work study and other campus resources
• Cook with regional Success Coaches when a student's situation calls for in-person intervention, including campus-level advocacy, crisis navigation, and community support, and document the handoff in Salesforce so the student experience is seamless
• Program Support – 10%
• Contribute to and strengthen Bottom Line’s national advising knowledge base by documenting regional resources, student supports, and effective strategies to support continuous improvement and scaled support
• Engage in scalable advising services, including admissions and scholarship essay and resume review, asynchronous advising, and text-based advising via Get Schooled, ensuring high-quality, actionable feedback that aligns with Bottom Line advising standards
• Support continuous refinement of scaled advising experiences (e.g., SMS campaigns, resource libraries, and on-demand advising) by identifying gaps, testing approaches, and sharing learnings with the Scaled Advising Team
• Evaluate engagement trends and work with the team to identify opportunities to tailor services to effectively meet student needs (online modules, newsletters, resource library, etc.)
• Data Entry – 5%
• Track and record student progress, using both quantitative and qualitative measures
• Enter data and meeting notes into CRM within 2 business days of a student interaction or status change
• Maintain accurate student contact information in the student CRM

Work Schedule

This is a part-time (20 hours per week) position. Work schedules are structured around student needs and will include evening and weekend hours. Schedules are established in coordination with supervisor and may flex throughout the year to support key student milestones and program priorities, in accordance with applicable wage and hour laws.

Who Should Apply

If You Meet The Qualifications Below, You Should Apply.

• Bachelor's degree and work authorization
• 1 – 2 years of related work experience
• Demonstrated ability to develop trusting relationships with students, and coach them toward goals
• Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

How To Apply/Application Deadline

All applications must be submitted via Bottom Line’s Career Page Please share your resume and cover letter.

Start Date

August 10th, 2026

Benefits

Not specified