Virtual Care Specialist

About the role

The Virtual Care Specialist is an important part of a collaborative team that works together to guide patients with substance use disorder throughout their treatment journey. You will be the point person for patients, so your ability to form lasting, high trust relationships will meaningfully impact their experience and overall success in the program.

Responsibilities

• Provide telephonic, text-based & video-based (telehealth) engagement and monitoring, assisted by decision support tools overseen by a prescribing clinician and broader clinical team.
• Work with patients to achieve their goals, identify new needs, and problem-solve by offering creative solutions to any known or perceived barriers to accessing care and report changes in status to the care team in a timely manner.
• Cook with patients and care teams for care planning and delivery by organizing schedules, managing appointments, referrals, and transitions of care and ensuring appropriate follow-up.
• Call in patient medication as directed by Physician.
• Input accurate patient information into electronic health record.
• Review the Prescription Monitoring Database.
• Provide education and resource information regarding medication.

Requirements

• Educational requirements: High School Diploma required, Graduation from an accredited program for Medical Assisting preferred.
• Experience: Medical Assistant certification preferred, At least 2 years of experience in a customer service or healthcare environment, Experience working on collaborative, diverse and feedback-driven teams.

Benefits

• Medical, Dental, and Health Savings Account.
• Vision, Life and Disability insurance (100% Company Paid).
• Generous PTO and paid holidays.
• 401(k) retirement program with company match.
• Wellness Programs (Fitness Reimbursement & Smoking Cessation).
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.

Career Development and Growth

Opportunities for growth - we encourage our teammates to consider new growth opportunities with us. Check out our website below for more information here.