Virtual Business Banker II

Responsible for daily operations, execution, and support of inbound/outbound phone-based retention and sales efforts in a virtual environment. Focuses on proactively retaining and deepening an existing portfolio of complex and high-net-worth small business owner relationships through cross-selling additional business products and services. Builds relationships that may lead to sourcing additional products and services through outbound phone activities.

Responsibilities

• Manage, retain, and deepen assigned book of business while acquiring new relationships through leads, referrals, and sales campaigns.
• Build and foster partnerships with internal teams (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support) to support customers.
• Multitask effectively in a virtual setting, proactively engaging clients and prospects.
• Navigate customer relationship management software and other relevant applications simultaneously.
• Utilize Sales Relationship Management system to log calls, pipeline activities, and sales results.
• Maintain a regular calling cadence to generate high-quality new deposit, treasury, and lending business to meet or exceed targets.
• Demonstrate understanding of complex business cash flow cycles, including treasury management, operating cash flow, and business financial statements.
• Assess customer needs and recommend alternative products or solutions through defined sales processes.
• Establish rapport with clients and prospects, maintaining clear product knowledge to recommend appropriate solutions.
• Refer customers to appropriate channels for complex Treasury Management and Merchant Services needs, ensuring follow-up.
• Resolve problems or refer servicing issues to the appropriate call center or support associate.
• Adhere to risk management and compliance protocols in all client interactions, following regulatory requirements and internal policies.
• Collaborate on special projects or initiatives as assigned.
• Hold self and others accountable for demonstrating company values in all interactions.

Requirements

• At least 2 years of Business Banking experience.

Preferred Qualifications

• 5+ years of Business Banking experience.
• 1+ year of phone-based sales experience.
• Formal credit training.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

• Sales Territory: $122,100 - $139,400
• Richmond, VA: $122,100 - $139,400
• New York, NY: $146,600 - $167,300
• Mandeville, LA: $122,100 - $139,400
• McLean, VA: $134,400 - $153,300
• Plano, TX: $122,100 - $139,400

This role is eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits to support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.