Virtual Business Banker II

About the role

The Virtual Business Banker II (VBB II) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales efforts within a virtual environment. The VBB II focuses on retaining and deepening an existing portfolio of complex and high net worth small business owner relationships, and acquiring new relationships through assigned leads, referrals, sales campaigns, etc.

Responsibilities

• Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc.
• Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support).
• Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects.
• Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously.
• Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results.
• Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets.
• Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements.
• Affirms customer needs and recommends alternative products or solutions through defined sales processes.
• Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business' operating model, and recommend the appropriate product solution.
• Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged.
• Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate.
• Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions.
• Adheres to all regulatory requirements as well as internal policies and procedures.
• Collaborate on various special projects or initiatives as assigned.
• Holds self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors.

Requirements

• At least 2 years of Business Banking experience
• Preferred qualifications: 5+ years Business Banking experience, 1+ year of phone based sales experience, Formal credit training

Qualifications

• Preferably holds a Bachelor's degree
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Proficiency in CRM systems and other relevant applications
• Understanding of the complex business cash flow cycle and advanced business credit sales skills
• Knowledge of Treasury Management and Merchant Services products

Skills

• Excellent verbal and written communication skills
• Proven ability to build and maintain strong client relationships
• Strong organizational and multitasking abilities
• Advanced business credit sales skills
• Knowledge of Treasury Management and Merchant Services products

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for Virtual Business Banker II positions vary by location. Please refer to the "Pay" section above for details.

Schedule

Virtual Business Banker II positions are typically full-time, but part-time options may be available. Please refer to the "Schedule" section above for details.