Virtual Budtender Representative
The Role
If you know how to close deals, drive results, and thrive under pressure, we want you. We reward performance, respect the grind, and offer endless opportunities to grow personally and financially. This is your chance to make a real impact in an industry that's booming.
About the role
This isn't a call center job! You'll run a structured daily call queue built inside our custom CRM. You call lapsed customers, listen to their experience, find out what pulled them away, and show them that Quality Roots still has a place for them. Every call is a customer service touchpoint first. You'll bring personalized offers when the time is right, but the goal is always the relationship. Every call gets logged, every outcome gets tracked, and you'll have full visibility into your own performance through a live scoreboard.
Responsibilities
- Run a structured daily call queue built inside our custom CRM
- Call lapsed customers, listen to their experience, find out what pulled them away, and show them that Quality Roots still has a place for them
- Bring personalized offers when the time is right
- Log every call and track every outcome
- Have full visibility into your own performance through a live scoreboard
Requirements
- Experience in cannabis retail, customer service, or outbound calling, ideally more than one of those
- Comfortable on the phone and able to handle rejection without losing your warmth or professionalism
- Strong listening skills, you know when to talk and when to let the customer lead
- Reliable and self-directed; you can work through a structured queue independently and consistently hit your daily targets
- Detail-oriented when it comes to logging calls and keeping your queue clean
Qualifications
- Prior experience in retail sales, hospitality, or customer service
- Cannabis knowledge
- Confidence in using POS systems
- Excellent communication and interpersonal skills
- A proactive mindset and the ability to work in a fast-paced, team-oriented environment
- Willingness to learn and grow with us
Skills
- Customer service skills
- CRM system proficiency
- Outreach and follow-up skills
- Communication and interpersonal skills
Benefits
- Employee discounts on premium cannabis products
- Ongoing Education & Training to expand your cannabis knowledge
- Career Growth Opportunities in a rapidly expanding company
- Supportive, Inclusive Culture where you can be yourself
- Flexible Scheduling to accommodate your lifestyle
- Optional Health Benefits: Medical, dental, vision, critical illness, and accidental illness insurance
Schedule
Flexible Scheduling to accommodate your lifestyle
Pay
$17.00 - $19.00 per hour