Virtual Budtender Representative

The Role

If you know how to close deals, drive results, and thrive under pressure, we want you. We reward performance, respect the grind, and offer endless opportunities to grow personally and financially. This is your chance to make a real impact in an industry that's booming.

About the role

This isn't a call center job! You'll run a structured daily call queue built inside our custom CRM. You call lapsed customers, listen to their experience, find out what pulled them away, and show them that Quality Roots still has a place for them. Every call is a customer service touchpoint first. You'll bring personalized offers when the time is right, but the goal is always the relationship. Every call gets logged, every outcome gets tracked, and you'll have full visibility into your own performance through a live scoreboard.

Responsibilities

• Call lapsed customers, listen to their experience, and show them that Quality Roots still has a place for them.
• Bring personalized offers when the time is right.
• Log every call and track outcomes.
• Use real data about their purchase history to make every interaction feel personal and worthwhile.

Requirements

• Prior experience in retail sales, hospitality, or customer service
• Cannabis knowledge
• Confidence in using POS systems
• Excellent communication and interpersonal skills
• A proactive mindset and the ability to work in a fast-paced, team-oriented environment
• Willingness to learn and grow with us
• Must be at least 21 years old and able to pass a background check

Qualifications

Prior experience in retail sales, hospitality, or customer service
Cannabis knowledge
Confidence in using POS systems
Excellent communication and interpersonal skills
A proactive mindset and the ability to work in a fast-paced, team-oriented environment
Willingness to learn and grow with us
Must be at least 21 years old and able to pass a background check

Skills

Customer service
Personalized communication
Data analysis
CRM systems
Fast-paced environment

Benefits

• Employee Discounts on premium cannabis products
• Ongoing Education & Training to expand your cannabis knowledge
• Career Growth Opportunities in a rapidly expanding company
• Supportive, Inclusive Culture where you can be yourself
• Flexible Scheduling to accommodate your lifestyle
• Optional Health Benefits: Medical, dental, vision, critical illness, and accidental illness insurance
• Paid training on our proprietary CRM system and call program

Schedule

Flexible scheduling to accommodate your lifestyle

Pay

$17.00 - $19.00 per hour