Virtual Assistant I, ACC

About the role

The Virtual Assistant I, ACC position at Porch Group is a remote role designed to support the company's inspection companies by fielding calls, texts, and emails, providing price quotes, and scheduling home inspection appointments.

Responsibilities

• Field incoming calls, texts, and emails for the companies your team supports
• Answer client questions and provide price quotes
• Sell customers on booking home inspections with your company
• Schedule home inspection appointments by collecting and entering specific details into the booking software
• Respond to general office correspondences (email, text, voicemail)
• Provide a great customer experience

Requirements

• 4+ years in bilingual customer service roles
• 2+ years in executive assistant roles
• 2+ years in remote positions
• Strong communication and language skills: English speaking is mandatory, ability to communicate in clients' native tongue required
• Detail-oriented, accurate, and committed to following defined processes
• Good judgment and decision-making abilities when there isn't a clear answer
• Strong computer skills: ability to accurately enter notes, data, and client information and navigate websites and standard software applications
• Strong digital communication skills (email, chat, text, etc)
• Ability to multitask across multiple systems, customer scenarios, and communication channels

Qualifications

• Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels

Skills

• Bilingual Communication
• Customer Service
• Remote Work Experience
• Executive Assistant
• Customer Relationship Management
• Time Management
• Communication Skills
• Computer Skills

Benefits

• Comprehensive health, life, and financial benefits
• Health Savings Account and Flexible Savings Accounts
• Short and Long-Term Disability benefits
• Voluntary Life and AD&D plans
• Traditional and Roth 401(k) plans with a discretionary employer match
• Supportlinc wellbeing program
• LifeBalance discounts program
• Paid vacation, holidays, sick time, parental leave, EAP, identity theft program, travel assistance, will preparation, and fitness and other discounts programs

What You Will Get

• $19.00 hourly pay rate
• Comprehensive benefits package

What's Next?

Submit your application and our Porch Group Talent Acquisition team will review your application. If selected, you may be invited for virtual interviews.