Virtual Account Manager

Role Overview

The Virtual Account Manager supports business growth and customer satisfaction across a portfolio of accounts. In this role, you will manage day-to-day customer relationships, identify new opportunities, and support the sales process from start to finish—primarily through a virtual model. You will collaborate closely with Territory Managers and National Account Managers to expand customer engagement and increase sales capacity.

Key Responsibilities

• Manage assigned accounts, focusing on customer engagement, retention, and growth
• Support the full sales process for lower-complexity opportunities, including proposals, renewals, and closing activities
• Identify new sales opportunities using customer data, interactions, and follow-up activities
• Maintain accurate and up-to-date records of customer contacts, pipeline activity, and next steps
• Build strong relationships with customers to support satisfaction, product use, and long-term partnerships
• Provide coordination and support to field sales teams, including Territory and National Account Managers
• Handle routine account needs, including follow-up, contact management, and implementation support
• Respond to and help resolve customer inquiries, billing questions, and service concerns
• Escalate risks, service issues, or barriers to the appropriate internal partners when needed
• Spot growth signals and communicate when accounts may need expanded sales support

Qualifications

• Bachelor’s degree in Business, Life Sciences, Healthcare Administration, or related field (or equivalent experience)
• 2–4 years of inside sales, account management, or customer-facing experience
• Experience managing customer relationships and sales pipelines
• Proven ability to support revenue growth and customer retention
• Experience in healthcare, pharmaceuticals, or radiopharmacy environments (preferred)
• Experience supporting field-based sales teams (preferred)
• Familiarity with CRM systems and data-driven selling (preferred)
• Certified Sales Professional (CSP) or similar sales certification (preferred)
• CRM or sales methodology training (e.g., Salesforce, MEDDICC) (preferred)
• Strong communication and relationship-building skills
• Collaborative mindset with the ability to work across teams
• Customer-focused with strong responsiveness and problem-solving skills
• Effective time management and ability to prioritize in a fast-paced environment
• Working knowledge of account management, CRM systems, pipeline tracking, and data analysis