VIP Support Technician (Mid-level)

About the role

This position provides dedicated Tier II IT support to Level II Gold and Level III Platinum VIP users across NIPRNet and higher classification networks. The role requires independent systems analysis, cradle-to-grave ownership of incidents and service requests, and specialized technical knowledge of classified and unclassified mobility equipment, PKI infrastructure, and identity management. Support extends to approximately 75 VIP residences in the National Capital Region, on-base residences (Ft. Myer, McNair, Joint Base Anacostia Bolling), and Home SCIF facilities on a 24×7×365 basis, including after-hours on-call rotations and VIP travel mission support.

Responsibilities

• Independently apply systems analysis techniques and specialized technical knowledge to diagnose and resolve Tier II hardware, software, and connectivity failures for Level II Gold and Level III Platinum VIP users across NIPRNet and higher classification networks; maintain single-ownership cradle-to-grave accountability