System Support Technician (Remote environment)

About the role

You’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments. As a System Support Technician at bp, you will partner with Technology and Business team members to perform PC Support at the Travel Center Sites. You will play a critical role in ensuring systems are deployed ready for installation and production ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, remote environment.

Responsibilities

• Staging, deploying, asset management and daily break-fix support of PCs and Laptops.
• Ability to provide operating system support, various business applications used in day-to-day site business environment.
• Ability to work in a team environment.
• Demonstrate professional behavior including language, actions, and attire.
• Troubleshoot and coordinate vendors to maintain low-voltage cabling (data, voice, and IT infrastructure).
• Advanced computer skills.
• Intermediate networking skills.
• Intermediate data infrastructure knowledge.
• Ability to reliably access transportation for travel to office.

Requirements

• Associate Degree or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
• Computer certifications from CompTia A+, Network+, Security+ are preferred.
• Requires 6-8 years of experience supporting complex end user technologies.
• Ability to validate requirements and ensure alignment with business expectations.
• Experience using Microsoft Office tools (Excel, Word, Teams, Visio).
• Demonstrable experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
• Knowledge of building Images and scripting is desired.
• Strong analytical, troubleshooting, and organizational skills.
• Effective communication skills and ability to work with both technical and non-technical teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and commitment to quality.
• Problem-solving and critical thinking.
• Strong collaboration and teamwork.
• Continuous learning mindset.

Qualifications

• Desired Experience with Retail, C-store, Fueling and Restaurant POS systems and environments.
• Excellent self-organization and time management skills.
• Experience with ticketing systems (ServiceNow, Jira, etc.).
• Knowledge of endpoint management tools (Intune, SCCM, etc.).
• Intermediate understanding of cybersecurity practices.

Skills

• Agility core practices.
• Collaboration.
• Communication.
• Conflict Management.
• Creative Direction.
• Creativity and Innovation.
• Customer centric thinking.
• Customer Journey Mapping.
• Customer Value Proposition.
• Delivers an effortless customer experience.
• Design Direction - Delivery.
• Design Direction - Design.
• Design Direction - Experience.
• Design Direction - Strategic.
• Designing with AI.
• Design Thinking.
• Digital Ecosystems.
• Digital Fluency.
• Facilitation.
• Human experience design practices.
• Influencing.
• Knowledge Sharing.
• Measurement and metrics.
• Product Communications.