VIP Representative, Part Time

About the Role

The VIP Guest Services Representative provides exceptional personalized service to high‑level casino guests from arrival through departure, ensuring expectations are exceeded. The role requires knowledge of all hotel/casino facilities, special events, and local attractions, and the ability to engage professionally while maintaining confidentiality.

Responsibilities

• Check‑in Rio Rewards guests, demonstrating VIP Service Standards and completing required assessment forms.
• Greet high‑level guests in Registration, offer refreshments, engage in friendly conversation, and expedite service processes.
• Distribute mail and information as directed by Management.
• Input same‑day room reservations via telephone or casino personnel, gathering necessary information.
• Answer phones and assist with guest inquiries.
• Provide concierge services and maintain accurate logs (e.g., spa appointments, shows, dinner).
• Arrange transportation and maintain appropriate logs.
• Prepare VIP arrival lists and block rooms as they become available.
• Ensure guest information (address, phone, profiles, preferences) is up‑to‑date and accurate.
• Settle accounts at check‑out to the correct folio in accordance with comp criteria and casino host input.
• Maintain cleanliness of the Registration area and report maintenance issues promptly.
• Assist with special projects when time permits.
• Perform all other job duties as assigned.

Requirements

• Must be 21 years of age or older.
• High school graduate or equivalent.
• Strong interpersonal and communication skills.
• Proficiency in a second language is beneficial.
• Self‑starter with strong problem‑solving ability.
• At least 6 months of basic computer experience.
• Excellent oral and written communication in English.
• Ability to tolerate secondary smoke and work in a close‑knit, collaborative environment.
• Ability to multitask accurately.
• Must be able to stand for an entire shift (average 8‑hour shift).
• Preferred: one year of experience in front‑desk or guest‑service field.

Certifications, Licenses, Registrations

• Must be able to qualify for any licenses and permits required by federal, state, and local regulations.

Physical Requirements

• Ability to work under time constraints and meet established deadlines.
• Regularly lift and/or move up to 25 pounds.
• Ability to push, pull, reach, bend, twist, kneel, and balance, including work in confined spaces.

Working Conditions

• Work is performed indoors in a climate‑controlled environment.
• Exposure to various environmental factors such as noise, dust, and smoke.

Supervisory Responsibilities

This position does not have supervisory responsibilities.