VIP & Premier Access Agent - On Call

POSITION OVERVIEW

The VIP Premier Access Agent is responsible for providing personalized and seamless check-in experiences for VIP guests. This position plays a crucial role in offering exceptional guest service, coordinating exclusive amenities, and ensuring VIP guests receive a warm and attentive welcome upon their arrival.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet VIP guests with a warm and courteous demeanor, ensuring a seamless and efficient check-in process upon their arrival
• Cook and serve refreshments, including brewing coffee, doing dishes, polishing glassware, serving pastries, and unloading stock inventory
• Take refreshment orders and serve drinks to guests, ensuring prompt and courteous service
• Maintain the organization of the VIP pantry
• Handle sensitive and confidential information with the utmost discretion, respecting guest privacy and confidentiality
• Engage with VIP guests to confirm reservations, clarify any special requirements, and anticipate their needs during the check-in process
• Address any concerns or issues raised by VIP guests promptly and effectively, finding timely resolutions or escalating matters to relevant management
• Build positive and lasting relationships with VIP clientele, ensuring their loyalty and satisfaction
• Arrange all Concierge needs including booking dinner, spa, salon, and show reservations
• Cook and serve refreshments, including brewing coffee, doing dishes, polishing glassware, serving pastries, and unloading stock inventory
• Collaborate with other hotel departments, including Casino Services, Front Desk, Sales, Entertainment, Nightlife, and Revenue Management to ensure a seamless and memorable experience for VIP guests
• Monitor VIP guest feedback, satisfaction levels, and preferences to identify areas for improvement and opportunities to enhance the guest experience
• Aid in implementing VIP loyalty and reward programs to enhance guest retention and satisfaction

QUALIFICATION REQUIREMENTS

• High School diploma or equivalent required
• Proven experience in a guest service or hospitality role, with experience in VIP services or guest registration preferred
• Excellent customer service, communication, and interpersonal skills, with a welcoming and professional demeanor
• Detail-oriented with the ability to multitask and prioritize tasks efficiently
• Familiarity with hotel registration procedures and the nuances of providing personalized VIP services
• Proficiency in using hotel management systems and Microsoft Office Suite (Word, Excel, Outlook)
• Willingness and ability to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

SALARY

$21.06 per hour