VIP Lifecycle Associate, Predictions
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
About the role
As a VIP Lifecycle Associate you'll play an integral part in crafting unforgettable experiences for our high-potential and prospective VIP customers. You will be at the forefront of customer service excellence and operational effectiveness to build and strengthen relationships with our customers. You'll work to optimize our VIP engagement strategy to better understand the needs of our customer and foster long-term loyalty.
Responsibilities
- Engage with high-potential customers through a variety of communication channels while creating strong, authentic relationships.
- Effectively evaluate a customer's potential for placement in the DraftKings VIP Program.
- Assist in developing and optimizing strategies for customer engagement and qualification.
- Compile feedback to support improvements to the onboarding process that will continue to promote a positive customer experience.
- Contribute to business acquisition efforts for new state product launches.
Requirements
- Bachelor's degree in a related field and at least 1 year of experience in a client-facing role.
- An analytical and solutions-focused mindset to achieve results for our customers.
- Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming Licenses as well as required financial licenses.
Pay
The US base salary range for this full-time position is $54,400.00 - $68,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. We’ll guide you through the process if this is relevant to your role.