VIP Host, Zouk Nightclub

About the Role

The VIP Host markets the nightclub, restaurant, lounge, and other services to guests while focusing on developing a personal clientele list. The ideal candidate assists guests with special requests, maintains customer relationships, and adheres to Resorts World Las Vegas Service Standards.

Responsibilities

• Deliver a daily/nightly guest list of preferred clientele on specified days.
• Book weekly industry groups on specified days.
• Follow and execute the weekly host schedule and visitation rosters day/night.
• Interact, entertain, and provide guests with information in a professional, cordial, and exemplary manner while recognizing and cultivating regulars.
• Respond to all guest inquiries and requests.
• Drive business through booking reservations, focusing on and owning casino marketing departments including table, slot, and international marketing.
• Execute weekly goals (guest list, table requirements, and marketing plan).
• Ensure guests are aware of events and support their execution.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns, and advertising; perform model/presenter tasks.
• Pose for pictures as requested by management; appear in uniform or designated (logo) apparel for promotional/charitable activities at or away from the venue.
• Assist in the development of promotional plans to increase business levels and sales.
• Maintain social platforms as indicated by management; post events, communications, and participate in marketing campaigns via social media.
• Use a personal device/cellular phone for job-related operational tasks, duties, and review of company documents.
• Perform other job-related duties as requested.

Requirements

• High school diploma or equivalent.
• At least one year of previous experience as a VIP host and/or Promoter in a similar or related field.
• At least 21 years of age.
• Proof of eligibility to work in the United States.
• Gaming registration.
• Alcohol Awareness License.
• Employ safe alcohol service, sanitation, and safety protocols.
• Strong knowledge of spirits, wine, champagne, beer, and mixed cocktails.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.

Preferred Qualifications

• Previous experience working in a day club or nightclub.
• Working knowledge of table reservations software.
• Previous experience working in a large, luxury resort setting.

Physical Demands

• Work will be performed indoors and outdoors, split between an office and day/nightclub; may require some travel.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.