VIP Guest Service Agent, Hotel (Caesars New Orleans)

About the role

Hotel VIP Guest Service Agent is the primary point of contact for our distinguished guests, ensuring their stay is exceptional and tailored to their needs. This role involves registering VIP guests upon arrival, settle room accounts upon departure, follow-up and assist guests with accommodation throughout their visit while working closely with related departments to ensure extraordinary guest experience.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Register guest upon arrival and departure, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.