VIP Corporate Receptionist 1532139

Job Summary

The VIP Corporate Receptionist provides an elevated level of service to VIP visitors to create a unique and high positive impression. This role entails the escort of high-level visitors from the ground lobby to conference room/meeting space.

Responsibilities

• Responsible for proper entry and escort of high-profile VIP visitors
• Motivates and sets the tone for staff by demonstrating a pleasant, engaging, customer oriented attitude
• Ensures the highest level of hospitality and service is provided to VIP guests
• Verifies visitor identity prior to arrival and create photo bios for the visitors
• Tracks and manages incoming VIP visitors
• Manages closely all activity in the internal visitor process. Must be knowledgeable on all daily meetings and up to the minute changes
• Acts as first point of contact for all activities and emergencies, always remaining alert
• Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required
• Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization
• Serving as the global switchboard, answering calls, directing calls, managing message receipt and delivery
• Managing on-floor conference room activities, both visually and by means of the reservation system, being aware of meeting start/end times, attendees in the room, food and beverage orders, etc.
• Advising the appropriate staff members of changes in meeting room status, special requests, etc.

Preferred Qualifications

• Associates degree or equivalent professional VIP client facing work experience
• Possess very strong interpersonal relationship skills
• Possess excellent writing, verbal, and public speaking skills
• Experience with high profile clientele
• Experience in customer service
• Experience in a lead customer service or supervisory capacity preferred
• Able to communicate well and guide a team
• Strong computer skills and knowledge of office technology/equipment
• Punctual, dependable, and dedicated to achieving excellence
• Experience in 5 star hotels or luxury retail